Privacy Policy

This Privacy Policy explains how Friend N Friends LTD (“we”, “us”, “our”) collects, uses and protects your personal information when you visit friendnfriends.co.uk, contact us or buy our IT services. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Friend N Friends LTD is the data controller responsible for your personal data. If you have any questions about this policy or how we use your information, please get in touch through our Contact Us page.

2. Information we collect

We only collect the information we need to provide our services:

• Contact details – your name, email address and phone number when you fill in our contact form or place an order.
• Order and billing information – the services and hours you purchase, your billing address and order history.
• Payment information – payments are processed securely by our payment providers. We do not store your full card details on our website.
• Service information – details you share with us about your IT needs so we can carry out the work.
• Technical information – such as your IP address, browser type and pages visited, collected through essential cookies and server logs.

3. How we use your information

• To process your orders and provide the IT services you have booked.
• To contact you by email after your purchase to discuss your requirements and schedule the work.
• To reply to enquiries sent through our contact form.
• To send you order confirmations, receipts and important service updates.
• To keep our website secure and working properly.
• To meet our legal, tax and accounting obligations.

We will not send you marketing emails unless you have agreed to receive them, and you can opt out at any time.

4. Our legal basis for using your data

• Contract – to provide the services you have bought from us.
• Legitimate interests – to respond to enquiries, improve our services and keep our website secure.
• Legal obligation – to keep financial records required by law.
• Consent – where you have given permission, for example to receive marketing. You can withdraw consent at any time.

5. Sharing your information

We never sell your personal data. We only share it with trusted third parties who help us run our business, such as:

• Our website hosting provider.
• Payment processors that handle your payments securely.
• Email service providers used to send order and service emails.
• Professional advisers or authorities where required by law.

These providers are only allowed to use your data to provide their services to us and must keep it secure. Where data is transferred outside the UK, we make sure appropriate safeguards are in place.

6. Cookies

Our website uses essential cookies that are needed for the site to work, for example to keep items in your cart and to process checkout. These cookies do not identify you personally. You can control or delete cookies through your browser settings, but some parts of the website may not work without them.

7. How long we keep your data

We keep your personal data only for as long as necessary. Order and invoice records are kept for up to six years to meet UK tax and accounting requirements. Contact form enquiries are kept for up to two years unless they become part of an ongoing service.

8. Keeping your data secure

We use appropriate technical and organisational measures to protect your personal data, including secure (HTTPS) connections, restricted access and trusted service providers.

9. Your rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data where there is no legal reason for us to keep it.
• Object to or restrict how we use your data.
• Ask for your data to be transferred to another organisation.
• Withdraw your consent at any time where we rely on consent.

To use any of these rights, please contact us through our Contact Us page. We will respond within one month.

10. Complaints

If you are unhappy with how we have handled your personal data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.